Privacy Policy

Introduction

Obsidian Finishing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website obsidianfinishing.com or use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out our contact form or request a quote
• Call or email us directly
• Subscribe to our newsletter (if applicable)
• Engage with us on social media

This information may include:

• Name
• Email address
• Phone number
• Property address (for service quotes)
• Project details and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Provide quotes and schedule services
• Communicate with you about your projects
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations
• Analyze website usage and marketing effectiveness

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services and marketing
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on .

Google Ads

We may use Google Ads remarketing and conversion tracking to advertise our services. This allows us to show relevant ads to users who have previously visited our website. Google uses cookies to serve ads based on your past visits. You can opt out of personalized advertising by visiting Google Ads Settings .

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and conducting our business (e.g., web hosting, analytics)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: